GENERAL

 

Poohnix Ltd/TVinTenerife.com. (hereafter referenced as TVinTenerife) provides Virtual Private Networking services, and other Internet-related services under the name of TVinTenerife.com. As a provider of internet web hosting and other internet services, TVinTenerife offers its clients, and their customers and users, the means to disseminate public, private, commercial, and non-commercial information.

 

 TVinTenerife respects the fact that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, TVinTenerife reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, TVinTenerife has developed this Acceptable Use Policy (AUP), which supplements and explains certain terms of each customer's respective service agreement. This AUP is intended as a guide to the customer's rights and obligations when utilizing TVinTenerife's services.

 

 This AUP will be revised from time to time. A customer's use of TVinTenerife's services after changes to the AUP are posted on TVinTenerife.com web sites will constitute the customer's acceptance of any new or additional terms of the AUP.

 

 One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet to disseminate information to others.

 

 It must be kept in mind that TVinTenerife does not review, edit, censor, or take responsibility for any information its clients may create. When clients place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they place on TVinTenerife's network may be carried to a large number of people, including both clients and non-clients of TVinTenerife, clients' postings to the Internet may affect other clients and may harm TVinTenerife's goodwill, business reputation, and operations.

 

CANCELING AND REFUNDS

You may cancel and receive a refund if you do so within 15 days after purchase, if the service has not been used in that time. Unless there is a technical issue with the services making Subscriber unable to use it properly, no refunds will be given later than 15 days after purchase. If we find a charge has been forcefully refunded or charged back for no valid reason, after you have been using the service, or had your account disabled due to abuse (see below), you will be in violation of this agreement. Chargebacks or forced refunds from your account will also cause you to be listed in an online fraud database. If you have created a recurring subscription you may cancel it at any time. To do so, please use the cancellation facilities povided by the payment system used for the subscription, or if unable to do that, please use the online support form. Please include your account username and password. Your account will then be cancelled at the end of your already paid subscription period. If you were never assigned a username and password, or have been unable to access the service due to an error on the part of TVinTenerife you may either have the charge refunded or we will activate your account and compensate you (with extra time or a free account upgrade) for any lost time. We will not issue refunds for any other reason.

 

PROHIBITED ACTIVITIES

 

 TVinTenerife clients violate TVinTenerife policy and the service agreement when the clients, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

 

• Spamming
• Intellectual Property Violations
• Defamatory or Abusive Language
• Forging of Headers
• Illegal or Unauthorized Access to Other Computers or Networks
• Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities
• Facilitating a Violation of this AUP
• Spamming Usenet Groups or Message Boards
• Any Other Illegal Activities

 

 It is TVinTenerife's policy to terminate the privileges of customers who commit repeat violations of TVinTenerife policy and service agreements.

Spamming is the sending unsolicited bulk and/or commercial messages over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward TVinTenerife, but also because it can overload TVinTenerife's network and disrupt service to TVinTenerife clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, TVinTenerife has the discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list. Refer to our UCE/SPAM Policy for more information.

 

Intellectual Property Violations is the engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. TVinTenerife is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement laws.

 

Defamatory or Abusive Language refers to the use of TVinTenerife's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

 

Forging of Headers refers to the forging or misrepresenting of message headers, whether in whole or in part, to mask the originator of the message.

 

Illegal or Unauthorized Access to Other Computers or Networks is accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). This violation also includes any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

 

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities refers to the distributing of information regarding the creation of and sending of internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, it includes any activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

 

Facilitating a Violation of this AUP refers to advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

 

Spamming Usenet Groups or Message Boards -  TVinTenerife reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

 

Other Illegal Activities refers to engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes. Other examples are fraudulently charging credit cards and pirating software.

 

Other Activities refer to any activity, including lawful ones, that TVinTenerife determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.

 

 The responsibility for avoiding the harmful activities just described rests primarily with the client. TVinTenerife will not, in normal practice, monitor the communications of its clients to ensure that they comply with TVinTenerife policy or applicable law. When TVinTenerife becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or other actions TVinTenerife deems appropriate.